- Shipping & Returns
- Price Match
With contemporary design and groundbreaking innovation, the Clearlight Sanctuary Saunas are unlike any other. They are the only true Full Spectrum infrared saunas available offering advanced near, mid and far infrared technologies. Our robust TrueWave™ Full Spectrum heating system provides all wavelengths 100% of the time to optimize your sauna session. The state of the art digital sauna control works in concert with our sleek tablet/smartphone app to gives you the ability to control your sauna remotely.
- iOS/Android Smartphone Control.
- Easy Installation.
- Medical Grade Chromotherapy Included.
- Built in charging & audio station.
- Door handle/smartphone cradle.
- TrueWave™ carbon/ceramic far infrared heating technology.
- EMF/ELF shielding with the lowest levels in the industry.
- “Furniture grade” cabinetry with 8mm thick glass front and ceiling.
- Italian designed sauna with a glass roof for style and comfort.
- Comprehensive Limited Lifetime Warranty.
- 36 hour Programmable Timer.
Wood type: The Sanctuary Retreat is available in 2 Eco-Certified wood choices:
- Mahogany Exterior/Cedar Interior
- Basswood Exterior/Interior We also use 8mm thick tempered glass and double wall tongue and groove construction.
Glass: 8mm thick tempered glass and double wall tongue and groove construction
Interior Dimensions: (WDH): 71"x61"x81"
Exterior Dimensions: (WDH): 76"x64.5"x85.5" (Recommended to leave 2" around the sauna when building into an enclosed space)
Bench Dimensions: Two 35"x22" flat benches
Slope: 1:12 (1" - 2.25")
Heaters: True Wave™ full spectrum heater located on the front wall.
Electrical: 240volts/3,610watts/15.1 amps
Plugs: 240v outlet
Plug: NEMA 6-20p
As soon as your order has been placed you will receive an email confirming the order. Please allow 1 business day for order processing. Once your new sauna has been shipped, you will receive an email with the tracking number so you can keep an eye on it the whole time! If you have any questions along the way, please reach out to email@example.com. Our goal is to make the buying and shipping process as smooth as possible!
Errors are costly. Your verification of shipment accuracy can save you time and money. When a shipment arrives please follow this procedure:
- Count the total items and compare that to the bill of lading. Then verify item numbers against the packing slip. If there is a discrepancy, note it on the bill of lading before signing for the goods.
- Inspect all goods. Check the labels to be certain that they are correct.
- If a package is delivered damaged, do not refuse the freight. The package should be opened immediately with the driver present. On the freight bill, specify the exact nature of the damage to the items (scratched, broken, chipped, etc.) The driver should sign your copy of the freight bill.
You may cancel or change a sauna order without penalty up to one business day after submission of the same, unless the order has already shipped after sending you an Order Confirmation and you expressly approve such shipment or we otherwise expedite shipment at your request. A 25% restocking fee plus (for orders already shipped) freight charges will apply to all orders cancelled after this grace period.
Returns - Saunas
An Returned Material Authorization (RMA) number is required before returning a sauna. Please contact firstname.lastname@example.org to receive an RMA.
All RMA’s must be due to manufacturing defects as stated on the Limited Warranty. Any costs associated with a product returned for unauthorized reasons and/or without and RMA will be charged to the purchaser.
Returns - Other Items
Unused items returned with Clearlight infrared’s approval for credit or refund are subject to a 25% restocking charge. Please contact email@example.com to receive an RMA number if your item is unopened and still listed on our store.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within three months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within three months from the date of your order and we will process the credit accordingly. Please email firstname.lastname@example.org.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (i.e.; eBay, overstock, etc.)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
Your Jacuzzi® sauna comes with another exclusive – the Clearlight infrared® Limited Lifetime Warranty for residential use. Few other companies can offer this type of warranty because no one builds saunas like Clearlight infrared®.
True Wave™ infrared emitters have an estimated operational life of 30,000 hours. Using your sauna 5 times per week your True Wave™ heaters can last up to 125 years. All of our sauna cabins are both kiln dried and air dried to 7% moisture content then each panel is pressed to ensure a lifetime free from warping or cracking. All electrical components in your Jacuzzi® sauna are manufactured to our exacting standards and once your sauna comes out of production at our factory, it is setup, tested and run for several hours to ensure that it is in top working condition.
In the rare event that you might have an issue with your sauna, our limited lifetime warranty covers the entire sauna – heaters, controls, electrical and wood… even the included audio system. You will never have to worry if anything should go wrong with your Jacuzzi® sauna.
If you are using your sauna in a commercial location, you are still covered under our 5-year warranty.
While I was skeptical at first (its certainly not a cheap item), I was very impressed when it arrived. The packaging and device are extremely well built and thought out. It seems like something built by Apple and not just lumped in a box. I'll leave it up to the scientists to determine its overall effectiveness, but I got it for my wife....she is happy, so we're all happy.
simple design. works as advertised. the aroma is not strong inside the sauna but gives you enough to enjoy it. wish it worked on the timer and would auto shut off.
I bought a ProOne Coldstream countertop filter from Sauna Solutions and I am so glad I purchased the unit through them. ProOne filters had the best lab reports at the time on the kind of contaminants it reduced or eliminated and to what degree. I chose the Coldstream because where I live, there is no fluoride added to the water. I checked and found that if I moved, I could get the Pro Max filter which does filter fluoride and could be used in the Coldstream casing. Pro Sauna solution had a discount coupon and was the best price I could find anywhere.
While the filtering process with the filters is fine, I did have issues with leaking where the diverter valve screws into the faucet and when it came time to clean the filter, the casing was impossible to remove from the base—even with the tool provided and with men much stronger than I attempting to unscrew it.
The company eventually fixed the diverter valve with a better washer. When I got the unit back, the unit had a severe leak from between the casing and the stand. My calls to ProOne did not result in getting the help needed. Only through Madeleine’s efforts at Sauna Solutions did the manufacturer replace the unit, and then do a three way call arranged by Sauna Solution to get the assistance I needed to fix the leak in that occurred with the brand new replacement unit.
The fix was something a customer would never be able to have effected without technical assistance from the manufacturer. It was only the dedicated customer service orientation of Madeleine at Sauna Solutions that resulted in getting that customer service from ProOne. If I had to deal with ProOne on my own, I would have had an expensive filter that only worked for 6 months instead of years and I doubt that any other distributor I may have bought from would have gone the extra mile that Madeleine did to make sure I had a unit that worked.
The ProOne is one of the best water filters out there, but I encourage you to buy from Sauna Solutions to assure you will get customer service if you should ever need it.
Had a severe case of 3 week bronchitis. Three sessions of the Halo One all symptoms where gone. Getting rid of the constant mucus was the best benefit
I love having this unit in my sauna! I was hesitant at first with the use of the saline pods, but after a couple of weeks, i do like how clean and simple they are to use.
I've used mine for only a week now. Very easy to use. Fast shipping. Arrived just as advertised. Smooth purchase transaction.
The salt solution capsules have helped me to be able to breathe 100% better. They are east to use and extremely effective. I highly trust this brand
Stools are beautiful & beefy just what I was looking to put at my island in my camp
Loving my Echo Go and it’s ability to produce hydrogen water so quickly. Portable and convenient for travels, too.
I'd like to give these portable little Echo Go devices as Christmas gifts to friends and relatives. A friend with Parkinson's says it is "definitely helping" her. I wish they were more affordable.
Excellent filters that were highly recommended from our Occupational and Environmental Physician. I purchase from The Sauna Solution on auto-shipment every 3 months. Never disappoints! On time and dependable. Great customer service.
I love my UV wand! It is so light and easy to use. It makes cleaning the sauna so simple and quick. I also use it around the house, especially on doorknobs, in the bathroom, and kitchen.
I love my chair!
I heard about the EchoGo from a family member and immediately thought it made zero sense. My thought was "water is already a covalent bond so 'diffusing' anything into it would just 'escape' as gas."
But I guess I was wrong....again. lol.
I sleep better since utilizing this device. I also workout once in a while throughout the week and I noticed that the muscle soreness goes away much faster. I feel more alert throughout the day and I nap less. Actually, not at all. I used to need at least a 10-15 minute nap every day.
I was prediabetic a couple of years ago so we'll see if the EchoGo helps with that. More info to come, I hope.
One thing is for sure....I love this device right now. I drink 1.8ppm glasses about 3x per day during the week and once per day on the weekends.
Thank you for inventing this device and if you can, please upload a video on how your device works and functions. I'm fascinated by the science of it all - and hoping that it's not just a placebo effect. But even if it is, I hope the results keep coming.
One of the only places to have Pro Max shower filter replacements..subscribed!