- Shipping & Returns
- Price Match
With contemporary design and groundbreaking innovation, the Clearlight Sanctuary Saunas are unlike any other. They are the only true Full Spectrum infrared saunas available offering advanced near, mid and far infrared technologies. Our robust TrueWave™ Full Spectrum heating system provides all wavelengths 100% of the time to optimize your sauna session. The state of the art digital sauna control works in concert with our sleek tablet/smartphone app to gives you the ability to control your sauna remotely.
- iOS/Android Smartphone Control.
- Easy Installation.
- Medical Grade Chromotherapy Included.
- Built in charging & audio station.
- Door handle/smartphone cradle.
- TrueWave™ carbon/ceramic far infrared heating technology.
- EMF/ELF shielding with the lowest levels in the industry.
- “Furniture grade” cabinetry with 8mm thick glass front and ceiling.
- Italian designed sauna with a glass roof for style and comfort.
- Comprehensive Limited Lifetime Warranty.
- 36 hour Programmable Timer.
Wood type: The Sanctuary Retreat is available in 2 Eco-Certified wood choices:
- Mahogany Exterior/Cedar Interior
- Basswood Exterior/Interior We also use 8mm thick tempered glass and double wall tongue and groove construction.
Glass: 8mm thick tempered glass and double wall tongue and groove construction
Interior Dimensions: (WDH): 71"x61"x81"
Exterior Dimensions: (WDH): 76"x64.5"x85.5" (Recommended to leave 2" around the sauna when building into an enclosed space)
Bench Dimensions: Two 35"x22" flat benches
Slope: 1:12 (1" - 2.25")
Heaters: True Wave™ full spectrum heater located on the front wall.
Electrical: 240volts/3,610watts/15.1 amps
Plugs: 240v outlet
Plug: NEMA 6-20p
As soon as your order has been placed you will receive an email confirming the order. Please allow 1 business day for order processing. Once your new sauna has been shipped, you will receive an email with the tracking number so you can keep an eye on it the whole time! If you have any questions along the way, please reach out to firstname.lastname@example.org. Our goal is to make the buying and shipping process as smooth as possible!
Errors are costly. Your verification of shipment accuracy can save you time and money. When a shipment arrives please follow this procedure:
- Count the total items and compare that to the bill of lading. Then verify item numbers against the packing slip. If there is a discrepancy, note it on the bill of lading before signing for the goods.
- Inspect all goods. Check the labels to be certain that they are correct.
- If a package is delivered damaged, do not refuse the freight. The package should be opened immediately with the driver present. On the freight bill, specify the exact nature of the damage to the items (scratched, broken, chipped, etc.) The driver should sign your copy of the freight bill.
You may cancel or change a sauna order without penalty up to one business day after submission of the same, unless the order has already shipped after sending you an Order Confirmation and you expressly approve such shipment or we otherwise expedite shipment at your request. A 25% restocking fee plus (for orders already shipped) freight charges will apply to all orders cancelled after this grace period.
Returns - Saunas
An Returned Material Authorization (RMA) number is required before returning a sauna. Please contact email@example.com to receive an RMA.
All RMA’s must be due to manufacturing defects as stated on the Limited Warranty. Any costs associated with a product returned for unauthorized reasons and/or without and RMA will be charged to the purchaser.
Returns - Other Items
Unused items returned with Clearlight infrared’s approval for credit or refund are subject to a 25% restocking charge. Please contact firstname.lastname@example.org to receive an RMA number if your item is unopened and still listed on our store.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within three months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within three months from the date of your order and we will process the credit accordingly. Please email email@example.com.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (i.e.; eBay, overstock, etc.)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
Your Jacuzzi® sauna comes with another exclusive – the Clearlight infrared® Limited Lifetime Warranty for residential use. Few other companies can offer this type of warranty because no one builds saunas like Clearlight infrared®.
True Wave™ infrared emitters have an estimated operational life of 30,000 hours. Using your sauna 5 times per week your True Wave™ heaters can last up to 125 years. All of our sauna cabins are both kiln dried and air dried to 7% moisture content then each panel is pressed to ensure a lifetime free from warping or cracking. All electrical components in your Jacuzzi® sauna are manufactured to our exacting standards and once your sauna comes out of production at our factory, it is setup, tested and run for several hours to ensure that it is in top working condition.
In the rare event that you might have an issue with your sauna, our limited lifetime warranty covers the entire sauna – heaters, controls, electrical and wood… even the included audio system. You will never have to worry if anything should go wrong with your Jacuzzi® sauna.
If you are using your sauna in a commercial location, you are still covered under our 5-year warranty.
The echo go is so easy to use and creates hydrogen water so quickly. Surprisingly tastes great, too.
I notice immediate affects.
The Echo Go is so easy to use and the water tastes great.
Sunray Southport Traditional Sauna - HL300SN Southport
Item works great!
Works great . Heats up my sauna faster .
Being able to remove the benches and do yoga/stretch is worth every penny of the extra cost. Having the sauna in our home I use it almost every day. The Sauna Solution offering Affirm also let me pay monthly so it feels like I am just paying a membership except I can go every day to my basement. Highly recommend
You will not find a better traditional sauna for the money! Warner runs a great business and was very responsive to my questions and logistical challenges living in water-locked Juneau, Alaska. He researched freight forwarding options via barge and got this hand delivered by truck all the way to my garage, which was his first ever shipment to Alaska. I reinforced the ceiling panel with foil vapor barrier and R-15 insulation, and now this awesome little heater cooks this thing up to a constant 90+ degrees C in short order. (The instructions don’t explain specifically what to do with the temperature sensors that are zip-tied to the inside of the heater, but after it tripped offline during the first use, I removed the temp sensors so now they hang out outside the heater allowing full, constant heater operation to the desired temp). My wife and I have used this almost every day, especially in the dead of winter. The single bench is not ideal for position/use of space, so I am scheming to design and add a custom L-shaped red cedar bench just above the original bench to maximize space and enjoy even greater temps as it would be positioned higher in the sauna, but still afford necessary headroom. Aromatherapy hardware/bowl is on order for an even better experience, even though the original hemlock wood aroma is still pleasant. Highly recommend this sauna AND Warner’s company, The Sauna Solution, to deliver the goods!
Great customer service, appreciate a company that is easy to deal with!
I spent a ton of time researching which sauna to choose and eventually settled on Clearlight for their extremely low EMF, quality and lifetime warranty. The Sanctuary 2 is the perfect size for our home. It heats up very quickly and was easy to assemble. No complaints here.
WOW! is all I can say! This is NOT like the massage chair you sit in when getting your nails done, which is what I was initially expecting. I felt like I was transformed into world when I sat in this thing. It fits to any body size and length so I was cozily comfortable. I loved that your entire arms are resting inside the chair so that even your forearms, wrists and hands get massaged too. There are multiple settings and strengths so that whatever your body needs, the chair will provide. (My husband has arthritis in his lower body so he is able to adjust the pressure to the perfect setting.) We feel relaxed, rejuvenated, and at peace after 20 minutes in this magical chair. We love our chair and so do our friends and family!