- Instruction Manual
- Shipping & Returns
- Price Match
The Baldwin 2-person traditional sauna is the perfect way to relax and rejuvenate in the comfort of your own home. The 3 kW electric sauna heater produces temperatures up to 170 degrees while the included water cask and spoon allow you to add water to the heater stones to get to your desired humidity level. Standard features also include a thermo-hygrometer for displaying the humidity level, ergonomic seating for comfort and convenience, interior lighting, tempered glass door and a cabin constructed of natural Canadian Hemlock wood for a durable yet naturally appealing decor.
FREE sauna bucket with spoon and sand timer included!
Exterior Sauna Dimensions
Exterior Height: 75"
Exterior Width: 59"
Exterior Depth: 42"
Interior Sauna Dimensions
Interior Height: 69"
Interior Width: 55"
Interior Depth: 39"
Product Weight: 375lbs
Heater: 3kW Harvia Hater - Includes Finnish lava stones for intense heat and humidity
Wood: Canadian Hemlock - Smooth and naturally appealing while incredibly durable. Wide bench seating with plenty of leg room!
Construction: Tongue and Groove with tempered glass. Easy to assemble and operate!
Warranty - 7 Years - guaranteed against defects in materials and workmanship.
Power: Requires a 220V, 50/60HZ, 20 amp dedicated power outlet. 3000 watts
Download the instruction manual here.
Once the sauna as reached the distribution center nearest your address, they will call you to schedule a delivery time. The sauna will be delivered in 4 different boxes - 3 rectanglar boxes containing the floor, ceiling, and sides of the sauna; 1 square box containing the heater and stones. We suggest having 1 or 2 other people with you to help unload the boxes.
You can return any SunRay sauna purchased within 30 days from the shipping date when it leaves the warehouse if the item is brand new and uninstalled. The item should be in its new and original condition (including: packaging, manuals, accessories, original crate, etc.). Refunds will be processed within 3 business days from the time the return is received at our warehouse. Due to the high risk of damage when shipped back to our location, you must package the product the same way you received it including any shrink wrap, tape and form. This will help prevent damages back to us. Damaged packages shipped back to us due to poor packaging may result in a restocking fee of up to 25%.
The customer must pay all costs related to original shipping and return shipping even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee of 15%.
Defective Products Policy
Please open and inspect all items once they arrive. You have up to 30 days from the date of delivery to notify us of any broken or defective items. If you receive a broken or defective product please contact us at 1.800.976.5530. Defective or broken items will be replaced or repaired at no charge once we receive notification of the defect or damage. After 30 days, any broken or defective items will be covered under our standard warranty policy which can be found under our Terms and Conditions.
Orders can be cancelled within 48 hours if the order has not been shipped yet. Most orders are normally shipped out within 24 hours. If you cancel the order after the order has been shipped out , you will be charged the for the original and return shipping charges and any re-consignment fees imposed by the trucking company.
All orders that are canceled will be credited in the original form of payment used when the order was placed.
SunRay offers a 7 Year warranty guaranteed against defects in materials and workmanship.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within three months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within three months from the date of your order and we will process the credit accordingly. Please email email@example.com.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (i.e.; eBay, overstock, etc.)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
First: Stage the construction. Open all boxes, know what is first second and third. If you begin that way, It should take you less than 90 minutes to have the shell together. The interior is simple: don't overfill the heater, rocks just to the top edge. The electrical hookup should be done by a professional. The workmanship is very good to excellent. The instruction booklet ok. You may wish to insulate the roof for greater heat containment.
You will find Madeleine to be the best person you will ever work with. She is one in a million. Questions were promptly addressed, a substitute light bulb issue, quickly solved. This should be the only shop you use for your next sauna purchase.