I bought a ProOne Coldstream countertop filter from Sauna Solutions and I am so glad I purchased the unit through them. ProOne filters had the best lab reports at the time on the kind of contaminants it reduced or eliminated and to what degree. I chose the Coldstream because where I live, there is no fluoride added to the water. I checked and found that if I moved, I could get the Pro Max filter which does filter fluoride and could be used in the Coldstream casing. Pro Sauna solution had a discount coupon and was the best price I could find anywhere.
While the filtering process with the filters is fine, I did have issues with leaking where the diverter valve screws into the faucet and when it came time to clean the filter, the casing was impossible to remove from the base—even with the tool provided and with men much stronger than I attempting to unscrew it.
The company eventually fixed the diverter valve with a better washer. When I got the unit back, the unit had a severe leak from between the casing and the stand. My calls to ProOne did not result in getting the help needed. Only through Madeleine’s efforts at Sauna Solutions did the manufacturer replace the unit, and then do a three way call arranged by Sauna Solution to get the assistance I needed to fix the leak in that occurred with the brand new replacement unit.
The fix was something a customer would never be able to have effected without technical assistance from the manufacturer. It was only the dedicated customer service orientation of Madeleine at Sauna Solutions that resulted in getting that customer service from ProOne. If I had to deal with ProOne on my own, I would have had an expensive filter that only worked for 6 months instead of years and I doubt that any other distributor I may have bought from would have gone the extra mile that Madeleine did to make sure I had a unit that worked.
The ProOne is one of the best water filters out there, but I encourage you to buy from Sauna Solutions to assure you will get customer service if you should ever need it.